Privacy policy
Your privacy is important to us. This policy describes how MeO-LaB GmbH (Gro.w.LaB brand) collects, uses, stores and protects your personal data when you visit or make a purchase on our website, in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR.
Shop owner
Gro.w.LaB is a brand of MeO-LaB GmbH.
MeO-LaB GmbH
Via Monte Ceneri 42a
6572 Quartino, Switzerland
UID / VAT no.: CHE-152.920.598
Email: support@growlab.ch · info@growlab.ch
Phone: +41 79 359 67 58
1. Data we collect
When you visit the site or place an order, we may collect: name, email address and contact details; shipping and billing address; payment data (processed securely by third-party providers – we do not store card details); purchase history and preferences; IP address, browser type and device information; cookies and usage data for analysing and improving the site.
2. How we use the data
We use the data collected to process and fulfil orders, provide customer support, improve the site and the shopping experience, send transactional or, with your consent, promotional communications, and to comply with legal obligations and prevent fraud.
3. Protection and security
We apply appropriate technical and organisational measures: SSL encryption, secure payment gateways (TWINT, PostFinance and invoice), access controls and limited data retention. However, no method of transmission over the Internet is completely secure and we cannot guarantee absolute security.
4. Cookies
The site uses cookies and similar technologies to remember your preferences, analyse traffic and offer relevant content. You can disable cookies in your browser settings; some features of the site may then not work correctly.
5. Data sharing
We do not sell or transfer your personal data. We may share limited data with service providers (payments, shipping, analytics), with Shopify and its partners for the operation of the shop and the fulfilment of orders, and with the authorities when required by law. All partners are contractually obliged to protect your information.
6. Your rights
You have the right to access your data, have it corrected, request its deletion, withdraw your consent to marketing at any time and lodge a complaint with the data protection authority (in Switzerland, the FDPIC). To exercise your rights, write to support@growlab.ch.
7. Data retention
We keep personal data only for as long as necessary to achieve the purpose for which it was collected, to comply with legal and accounting obligations (10 years for accounting records under Swiss law) and to handle support and warranty matters.
8. Third-party links
The site may contain links to third-party websites: we are not responsible for their privacy policies or their content.
9. Changes to this policy
We may update this policy at any time; changes will be published on this page together with the date of the update. Last updated: 8 October 2026.
10. Contact
For questions about this policy: support@growlab.ch · info@growlab.ch · +41 79 359 67 58.